Last week which could be a good start became a PR nightmare for Samsung. Two days after iFited published an article about its teardown in which they referred Galaxy Fold as both “alarmingly fragile” and “overwhelmingly fragile”, the Korean company tried to intervene and pressure the partner that provided iFixit with a device to remove the article. Maybe Samsung doesn’t want you to know how badly Galaxy Fold is being designed.
iFixit hasn’t covered the topic entirely. The repair organization notes that its analysis supported suspicions that device doesn’t protect its screen and to sustain its relationship with its supplier, the review is removed, as opposed to due to legal action. Despite Samsung’s immediate action, the damage has already done.
What iFixit found, is that there is a huge physical gap in the Galaxy Fold design when closed which allows dirt particles to go into the phone. This was exacerbated by Samsung’s decision to leave the entry gaps. This would allow dirt to damage the material directly behind the incredibly fragile display, and perhaps destroying it in a shorter span of time. Closing the phone protected the gap, but opens new gaps on both sides of the phone. These gaps will definitely attract dirt.
Samsung Galaxy Fold is the perfect example of another device consumers may not need. I don’t know who intervene at the last moment and postpone the launch but this was the device they were about to ship in the market at whopping $2000. This is a piece of hardware that had been gone through the Company’s internal testing and review process but couldn’t survive the real-time scenario more than 48-hours. Everyone was so amazed about the self-healing display screens that they forgot to talk about how self-evidently flawed the design is.
Samsung even forgets to tell reviewers not to remove the screen protector. One of the potential flaws iFixit noted and raised was that the screen protector, which Samsung says is absolutely essential to phones, isn’t even secured behind the panel that protects the rest of the display. Instead, it sits on the top, just like the regular piece of screen protective film that consumers usually always peel off when they buy a smartphone.